• Susan Daniels OBE

  Chief executive , National Deaf Children's Society

  Susan Daniels has been Chief Executive of the National Deaf Children's Society since 1992, and has seen the charity grow from an income of £1 million in 1992 to over £25 million in 2023. Prior to this, Susan was Head of Education, Employment and Training and then Head of Policy and Research at the Royal National Institute for Deaf People, (now Action on Hearing Loss). In 2006, she was awarded an OBE for services to deaf children and their families.

  Susan was a Commissioner of the Disability Rights Commission from 2003 until its merger with the Commission for Equality and Human Rights at the end of September 2007 and until November 2010 she was Chair of the UK Council on Deafness. 

  Currently Susan is Chair of the NHS Newborn Hearing Screening Programme Quality Assurance Advisory Group and Chair of Groundbreakers, an informal networking group for women leaders in the voluntary sector from organisations of all sizes.

Part A

 

9:55	Log in to ensure prompt start at 10am
10.00	Introductions Brief reminder of the fundamentals of governance. Complexities of conflicts of interest.
11.00	Break
11.10	Board committees Making sure all committees add value to governance: Governance structures Reporting back and reviewing committee effectiveness Each committee’s role in risk identification and risk management.  CEO remuneration Getting it right Being able to defend the board’s remuneration policy Succession planning Planning for predicted as well as unexpected departures of key people including the CEO and chair.
12. 15	Lunch
12.45	Board behaviours and dealing with people problems Trustees behaving badly
14:00	End

 

Part B

This session will be based around a case study which you will be asked to read before joining. 

9.55	Log in to ensure prompt start at 10am
10.00	Case study
11.00	Break
11.10	Re-join Dealing professionally with CEO problems Spotting the signs of, and helping your CEO manage stress Dealing professionally with CEO under-performance Spotting the signs of a deteriorating relationship between the CEO and the board Closed/private meetings/sessions of the board
12. 30	End

(prices exc VAT)

Governance & Leadership subscriber - £195
Standard rate - £235
Non-charity Governance & Leadership subscriber- £300
Non-charity delegate- £400

For group bookings email [email protected] 

When will I receive course materials and Zoom link to access the course?

After booking you will receive the following correspondence:

1 week before the course – an e-mail with your joining information, this includes the course programme and any other relevant materials.

1 day before the course – an e-mail with your final information, this includes the Zoom link, course programme any other relevant materials.

When will I be invoiced for my booking?

Invoices are manually processed so this will be sent to you by our events team shortly after your booking.

Will presentation slides be provided?

Presentations are provided in advance for the majority of our courses but this can vary and is down to the course leader’s discretion.

Will the sessions be recorded?

We do not record our courses as we feel this gives delegates the opportunity to have more open discussions and freely ask questions around the running of their charities.

Will I get a reminder prior to my course?

Yes, you will get e-mails one week and one day before your course with all of the information you need. You won’t receive a calendar invite so do make sure you put the date in your diary.

What if I can no longer attend the course?

Up to and including 14 days prior to the event, a refund (less a 15% administration fee), a substitution of a colleague, or one complimentary transfer to another training date can be issued. Only one complimentary transfer can be issued, no refund will be issued for a cancelled transfer. Once a transfer has been processed, refund for the original booking will not be issued. Refunds or transfers are not available less than 14 days before the event date. Confirmation of cancellations MUST be in writing and sent to [email protected]

For any other queries, please get in touch at [email protected].

Substitution and cancellation policy: On receipt of your booking form, your place is confirmed. Delegate substitutions are allowed. Up to and including 14 days prior to the event, a refund (less a 15% administration fee), or one complimentary transfer to another training date can be issued. Only one complimentary transfer can be issued, no refund will be issued for a cancelled transfer.  Once a transfer has been processed, refund for the original booking will not be issued. Refunds or transfers are not available less than 14 days before the event date. Confirmation of cancellations MUST be in writing and sent or faxed to Civil Society Media at 15 Prescott Place, London, SW4 6BS 020 7819 1200 (fax: 020 7819 1210).