On 26 March 2024, the Fundraising Regulator published the findings of its market inquiry into subcontracting in face-to-face fundraising.

The inquiry, consisting of a series of fact-finding workshops held with representatives from charities and fundraising agencies, was launched following a rapid expansion in face-to-face fundraising post-pandemic, heightened media scrutiny and an increase in complaints and Fundraising Regulator investigations in relation to this method of fundraising. An overarching theme of the market inquiry report is a call for greater collaboration and communication between charities and their fundraising agencies. Workshop participants agreed that good face-to-face fundraising relationships need: a spirit of partnership between charities and agencies that champions positive behaviour; a good workplace culture; and oversight of the subcontracting chain.